A JOHN DEERE CUSTOMER OF 31 YEARS WAS TOLD TO WAIT SIX WEEKS—THEN A MASSEY FERGUSON SERVICE MANAGER HANDED HIM ONE BUSINESS CARD

A JOHN DEERE CUSTOMER OF 31 YEARS WAS TOLD TO WAIT SIX WEEKS—THEN A MASSEY FERGUSON SERVICE MANAGER HANDED HIM ONE BUSINESS CARD

Chapter 3

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He called from the parking lot.

Dave Correll answered on the third ring.

“Correll.”

“Dave, Ray Emberton, Harvey County.”

“What’ve you got?”

No greeting beyond that.

Ray liked him immediately.

“7230R. Transmission noise.”

“Go.”

Ray gave the description for the third time that day.

Dave listened.

Then asked four questions.

“How many hours?”

Ray answered.

“What’s it doing most of its life?”

“Tillage. Planting. Some grain cart.”

“Pitch changed since you first noticed it?”

“Yes.”

“Any noise below fifth?”

“No.”

Silence.

Ray waited.

Finally Dave said,

“I’ve seen something similar.”

“What?”

“Not diagnosing over the phone.”

“Fair.”

“But your answers point me toward a countershaft bearing before synchronizer.”

Ray looked through the windshield toward Garrett Farm Equipment.

“When can you see it?”

“Thursday.”

“This Thursday?”

“That’s usually what Thursday means.”

Ray smiled.

“How long to diagnose?”

“If you’re here at eight and the machine tells me what I think it will, Friday afternoon.”

“And repair?”

“Depends what I find.”

“Best guess.”

“Two or three working days after parts are here.”

Ray did the calendar in his head.

“Could I have it before March?”

Dave laughed.

“If the transmission isn’t destroyed inside, you could have it before Valentine's Day.”

Ray looked at the card Phil had given him.

“I’ll be there Thursday.”

“Eight o’clock.”

“I heard you.”

“Good. Bring service history.”

Thursday morning, Ray reached Dave Correll’s shop at 7:52.

The building was a converted machinery shed twelve miles east of Pratt.

No showroom.

No salesman.

No polished floor.

One sign near the driveway.

CORRELL AGRICULTURAL REPAIR.

Inside, everything had a place.

Tools on pegboard.

Bins labeled.

Transmission components on clean steel benches.

A parts washer in the corner.

One tractor split near the middle.

Another machine waiting outside.

Dave was already under Ray’s John Deere when Ray walked in.

“You’re early.”

“Eight minutes.”

“Counts.”

Dave rolled out.

Late forties.

Lean.

Gray starting in his beard.

He wiped his hands.

“History.”

For twenty minutes, he asked questions.

Not broad questions.

Exact ones.

When had Ray first noticed the noise?

Had engine load changed simultaneously?

Was there any vibration through the floor?

Did the sound occur more often after the transmission warmed?

Any prior transmission work?

Fluid interval?

Filter history?

Oil analysis?

Dave wrote everything in a notebook.

Ray finally asked,

“You always ask this much?”

“If I don't, I end up taking apart something because I guessed.”

“What happens if you guess right?”

“Then I get arrogant.”

Ray almost laughed.

Dave closed the notebook.

“I'll call you tomorrow.”

At 3:15 Friday afternoon, the phone rang.

“Emberton.”

“Dave.”

Ray sat straighter.

“What’d you find?”

“Countershaft bearing.”

“How bad?”

“Caught early.”

Ray exhaled.

Dave continued.

“Bearing surface is starting to fail. Enough wear to explain the whine. Not enough damage to take the shaft with it.”

“Cost?”

“Bearing’s around three-forty.”

“And the rest?”

“Labor. Seals. Fluids. I’m estimating around six-eighty.”

Ray paused.

“Six hundred eighty?”

“Approximately.”

“When?”

“Tuesday if nobody ships me the wrong part.”

“That happen often?”

“Often enough that I don't promise Monday.”

Ray smiled.

“Proceed.”

The call came again Monday afternoon.

“Machine’s ready.”

Ray looked at the clock.

“You said Tuesday.”

“I know.”

“That a problem?”

“Only if you like paying rent.”

Ray drove to Pratt County.

The 7230R sat outside the shop.

Clean around the transmission housing.

Dave met him with an invoice and several photographs.

“Before you leave, look at this.”

Ray studied the first image.

“What am I seeing?”

“Synchronizer sleeve.”

“The other diagnosis?”

“Beginning wear.”

Ray looked up.

“Needs replacement?”

“No.”

That answer surprised him.

Dave pointed.

“Uneven pattern here. Not enough to justify tearing further into it today.”

“When?”

“If your usage stays the same, maybe eight hundred to twelve hundred hours.”

“That precise?”

“No.”

Dave smiled.

“That’s why I said maybe.”

“What’ll I hear?”

“Different noise. More engagement complaint than whine. Possibly hesitation in that range.”

“Why not replace it now while you're already inside?”

“Because we're not far enough inside to make it free labor, and the part still has useful life.”

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A JOHN DEERE CUSTOMER OF 31 YEARS WAS TOLD TO WAIT SIX WEEKS—THEN A MASSEY FERGUSON SERVICE MANAGER HANDED HIM ONE BUSINESS CARD

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