"Sir," he said, and this time he meant it.
"The withdrawal, please," Jordan said. "$150,000 in cash. For my father."
"Of course." Derek's voice was careful now, controlled. "If I could just have a moment to..."
"No," Jordan said. "You've had enough moments."
He took out his phone and made a call. One of his regional directors, his general counsel, his head of HR, one by one. He put each call on speaker just long enough for the voices in the lobby to hear them respond with, "Yes, sir," and, "Of course, sir," and, "We're ready when you are."
Then he ended the calls and looked at Derek. "My name is Jordan. My father's name is Walter. Walter built this bank. I own it. And yesterday you put your hands on my father and had him removed from his own building."
The lobby had gone still. A teller at the far window had her hand over her mouth. The man in the suit was staring openly now. Derek's face had gone the color of old paper.
"Sir, I..."
"You called him an old man. You questioned whether he had an account. You had your security guard grab him by the arm in front of a lobby full of people."
Jordan's voice didn't rise. It got quieter. That was worse.
"I have the lobby footage. I have the timestamp. I have the names of every employee who watched it happen and said nothing."
Derek started to speak. Jordan held up one hand and stopped him completely.
"Don't apologize to me," Jordan said. "You're not sorry you did it. You're sorry I found out. That's a completely different thing."
Kayla was called into Derek's office. She came in crying before anyone said a word. Her hands were shaking. She sat in the chair across from the desk and looked at the floor.
Jordan looked at her. "You laughed at him."
She didn't deny it.
"He's 70 years old. He came in here with a legitimate check for his own account, an account older than your career, and you laughed at him in front of a full lobby and told him to leave."
Kayla pressed her lips together. A tear ran down her cheek.
"I'm not firing you because you embarrassed my father," Jordan said. "I'm firing you because you looked at someone and decided in two seconds what their value was. That's not a customer service failure. That's a character failure. And I can train customer service. I can't train character."
He stood up. "Your termination is effective immediately. HR will contact you about your final check. Please return your badge before you leave the building."
He turned to Derek. "Same for you and the guard."
Derek opened his mouth. Jordan looked at him with eyes that had no room in them for argument. Derek closed his mouth.
Jordan walked back out into the lobby. He stood in the center of it, surrounded by the marble floor, brass fixtures, and rows of tellers who had all stopped pretending to work.
"I want everyone to hear this," he said. His voice was even and clear, carrying to every corner of the floor. "Three people no longer work here, effective right now. That is a consequence, but consequences aren't the point."
Nobody moved.