Chapter 6

"Now!" Marcus roared.The cabin, which had been a cocoon of privacy, was suddenly on high alert. The other four passengers—a Japanese businessman, an elderly British couple—all had their doors open. They were watching.Evelyn Shaw, the purser, rushed over, her face a mask of practiced calm. "Sir, what seems to be the problem?""Your boy here," Marcus spat, "is incompetent. He nearly soaked me! I want him out of this cabin! Get him out of my sight! He can go serve the animals in economy where he belongs!"This, Seraphina thought, was the moment. This was where Evelyn was required by company policy to defend her crew and de-escalate the passenger. The policy was clear: AuraJet maintains a zero-tolerance policy for abuse toward its staff.Seraphina watched, waiting.Evelyn looked at Ben's terrified face, then at Marcus's purple, enraged one. "Ben," Evelyn said, her voice tight. "Go to the galley. Assist with the main cabin prep. I will handle first-class service for Mr. Thorne."Ben looked crushed. "Evelyn, I—""Go. Now."Ben nodded, his shoulders slumped, and fled the cabin.Seraphina's fingers flew across her phone:9:30 p.m. M. Thorne: abusive conduct toward FA B. Carter. Purser E. Shaw failed to defend staff, ceded to abusive passenger demands, removed FA from his station. Catastrophic leadership failure.Evelyn turned back to Marcus, her smile now verging on desperate. "Mr. Thorne, I do apologize. Your next course is coming right up. And of course, a fresh bottle of the Montrachet. On the house.""It's already on the house, woman," Marcus sneered. "It's first class."

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