Chapter 8

This broke Marcus. "You... you bitch!" he yelled. "You call me a racist? You, with your chip on your shoulder, who probably scammed your way in here? You're the problem! People like you!" He was fully in the aisle, looming.Seraphina didn't flinch. She simply raised her phone. "Evelyn," she said, her voice dangerously calm. "Get the captain, or I will, using the satellite phone. My access code is Alpha Juliet 001."The change in Evelyn Shaw was instantaneous and absolute: it was as if she had been struck by lightning. Her face, which had been pale with panic, turned a chalky, bloodless white. Her body went rigid.Alpha Juliet 001.It wasn't just a code; it was the code. Every lead purser, every captain, every operations director memorized a handful of priority codes: there were codes for hijackings, for medical emergencies, for catastrophic failure. And then there was that one—the one they were told they would likely never, ever hear. It was the personal, high-priority override code for Seraphina Jordan: the owner.Evelyn's mouth opened and closed. She looked at the woman in the gray sweatsuit, the quiet woman with the analytical eyes, and she didn't see a passenger anymore. She saw the face from the cover of Forbes and Fortune. The woman who had saved their airline. The woman who signed their paychecks."Ma'am," Evelyn whispered, the word choked, terrified.Marcus Thorne, however, was oblivious; he was too consumed by his own rage. "What is that, more nonsense? Some secret employee code? Is that your little HR complaint number? Nobody cares! I'll have your job! I'll have her job!""Mr. Thorne," Evelyn said, her voice a high-pitched, trembling squeak. "You need to sit down. Now.""I will not sit down! I am the customer!""No," Seraphina said, finally standing up. She was not a tall woman, but she projected an authority that filled the cabin. "You are the problem."She turned to the trembling purser. "Evelyn, you have failed. You failed your crew, you failed your passengers, and you failed your company. Go to the galley. Get on the phone. Tell Captain Morrison that Ms. Jordan is in 1A, and that we have a Code 7 breach in the first-class cabin.""A Code 7?" Evelyn whispered. That was Imminent threat to cabin/staff integrity: passenger has verbally assaulted staff and threatened a passenger.

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